FREE delivery on orders over £25 *exclusions apply

Delivery & Returns

Our delivery rates are competitive to other online businesses and we aim to achieve speedy delivery so that you can receive and enjoy your order as soon as possible. Our delivery costs are equal to or less than the following delivery services standard costs.

Smaller orders (2kg and under) are delivered with Royal Mail.
Glass products and larger orders (over 2kg) are sent with a courier.

We offer FREE delivery for orders over £25*

UK Delivery

  1. Standard 2nd Class Delivery (3-5 working days)
  2. Standard 1st Class Delivery (1-2 working days)
  3. Next day delivery
  4. Collect from shop

*free delivery excludes glassware and items weighing over 2kg

We try our best to dispatch orders placed before 3pm Monday – Friday the same day.

(Please note that during exceptionally busy periods there may be a slight delay in dispatching orders placed with Standard delivery.)

Next day delivery requests MUST be placed by 10am for same day dispatch – the parcel should then be delivered on the next working day, depending on the couriers dispatch cut off.

Items ordered after 3pm Friday will be delivered the following working week.

Delivery times are estimated and not guaranteed, however we do our very best to ensure your products are delivered within the stated times.

International & Delivery outside of Mainland Britain

Items sent to Scottish highland addresses as well as addresses outside mainland Britain may take longer than the stated standard delivery times.

If you are outside of the UK please contact us via email – shop@valleyliving.co.uk or alternatively call us on 01200 422224.

We are not responsible for delivery delays or failures for example failure to obtain a signature and so on.

Returns & Refunds

We hope you will be completely satisfied with your purchase from Valley Living however if you are not happy with your items you can return them to us, at your own expense, unused, in their original packaging within 14 working  days for a refund, by contacting us in writing. Upon receipt of the item we will refund you within 28 days.

If you return products by post, please make sure you package them and label them properly, so that they are not damaged in transit or get lost in the post.

We would always recommend that you retain a proof of postage in the event that the items go missing, as the items will remain your responsibility until we have received them.

If your returned items fail to be delivered back to us then it will be the customers responsibility to arrange and pay for re-delivery.

Returns Address:

Valley Living, 3 Market Place, Clitheroe, Lancashire, BB7 2BZ

Cancellations

If you place an order and then decide that you no longer require the items, you have the right to cancel you order at any time before you receive the product you ordered.

If the items have already been dispatched when you contact us, you will be advised to return them upon delivery at your own expense.

We will raise a credit note for any items that are returned to us in the original packaging, in the condition you received them, together with proof of purchase within 28 working days of notification of your intention to return the items.

We are unable to cancel, return or refund any personalised items.